The right alert to the right person, with a full record
Every alarm is owned until it is closed, the right team hears about it by email, SMS or app, and every action lands in the audit log for reports and audits.
Every alarm tracked to closure
Critical first
Alarms are ranked by severity and impact, so the team works on what matters most.
One clear owner
Each alarm goes to a person or team, with the equipment details they need.
Nothing waits too long
No response in time? The alarm escalates to the next person automatically.
Closed with a record
The fix, who made it and when are logged against the alarm for audits and reports.
Tower A ● Live
Alarms, control and live trends in your pocket
Equipment-level alarms reach your team by SMS and the mobile app, where they can control the equipment, acknowledge the alarm and watch live trends.
- SMS alerts: equipment-level alarms by text, even without the app
- App alerts: push notifications with full equipment details
- Control and acknowledge: switch modes or adjust set-points, then acknowledge
- Live trends for equipment and energy, wherever you are
- Logged: every mobile action and acknowledgement is recorded
Reports built your way
A generic report framework with customizable templates, so each team gets the view it needs.
A full record of every change
- Every control action: manual, scheduled, threshold and AI, with who and when
- Every acknowledgement from the dashboard, SMS or the app
- Every setting change to schedules, rules and limits
- Export for audits, AMC reviews and compliance
Alarms and mobile, answered
How will my team receive alerts?
By email, SMS and the NSP Envision iBMS mobile app. SMS works even for people who don't have the app installed.
What can we do from the mobile app?
See equipment-level alarms, control the equipment, acknowledge or assign alarms, and watch live equipment and energy trends.
What happens if nobody responds?
The alarm escalates to the next person or team you set, and the delay is recorded for response-time reports.
Can we customise reports?
Yes. The report framework uses templates you can adjust for energy, alarms, comfort, water, fire tests and ESG.
See an alarm go from raised to closed
We'll walk through alerts, the mobile app and reports for a team like yours.